Frequently Asked Questions
Find answers about Coldi’s AI voice agents, integrations, pricing, deployment, and how they handle real customer conversations.
Last updated 16 October 2026
About Coldi
What is Coldi.ai?
Coldi.ai is a managed voice AI agent platform for fintech and sales teams. Coldi builds, integrates and runs AI voice agents that handle inbound and outbound calls: lead qualification, database reactivation, customer service, payment reminders and live transfer to a human rep. The agents run on ColdiOS Campaign Brain, Coldi's own orchestration layer for AI calling. Coldi focuses on insurance brokers, trading platforms, digital banking and payments, debt collection and sales teams.
How is Coldi different from developer voice AI platforms such as Vapi, retell or elevenlabs?
Developer voice AI platforms such as Vapi , retell or elevenlabs are toolkits: the buyer's engineers assemble the language model, voice, telephony, CRM integration and compliance logic themselves. Coldi delivers the full operation as a managed service. The Coldi team sets up telephony, writes and tests the call scripts, connects the CRM, applies calling regulations and keeps optimizing after launch. No engineering team is needed on the client side.
Who is behind Coldi?
Coldi.ai is developed and operated by COLDI LABS LTD, an Israeli company founded by Or Goldshmidt and Ilia Ronin. Both founders come from the fintech industry. Coldi serves clients across Europe, the Middle East, Africa, Latin America and North America, with AI agents speaking more than 30 languages.
AI Agents & Capabilities
What is Campaign Brain?
Campaign Brain is Coldi's own orchestration layer for AI calling. It runs every Coldi campaign: it schedules calls in each lead's time zone, manages retries and local caller ID, selects the language and script, applies calling rules, routes and transfers calls, and syncs every outcome to the client's CRM.
Which languages do Coldi AI agents speak?
Coldi AI voice agents hold natural conversations in more than 30 languages. One campaign can call leads in several languages, and an inbound agent can answer in the caller's language. Local phone numbers in dozens of countries support international campaigns across LATAM, APAC and EMEA.
Do Coldi AI agents tell callers they are talking to AI?
Yes. Coldi agents introduce themselves as a virtual assistant at the start of every call. Coldi's experience across campaigns is that being open about it builds more trust than avoiding the question, and many markets require AI disclosure. The agent then holds a natural conversation and transfers the caller to a human whenever needed.
Does Coldi replace my sales or support team?
No. Coldi AI agents absorb call volume and repetitive work: dialing, first conversations, qualification, reminders and routine questions. Qualified leads and sensitive cases are transferred live to a human or booked into their calendar. Human reps spend their time on persuasion, complex cases and closing.
Integrations & Implementation
Which systems does Coldi integrate with?
Coldi connects to CRMs and helpdesks such as Salesforce, HubSpot and Zendesk, to Google and Microsoft calendars for meeting booking, and to trading back offices including MT4 and MT5. Clients can run calls on their own VoIP provider, such as Voiso, 3CX or Twilio SIP, or on Coldi's global telephony infrastructure. Custom APIs and internal databases are integrated during setup.
How long does it take to launch with Coldi?
Most Coldi clients go live with their first campaign in about 7 business days after sending CRM, telephony and lead list access. In that time the Coldi team builds, scripts and voices the AI agent, connects it to the CRM and telephony, and tests it on the client's real leads before go-live.
Pricing & Plans
How much does Coldi cost?
Coldi charges a one-time setup fee of $1,500 to $3,000, based on the client's requirements, returned as call credit once the client reaches 30,000 minutes of usage. Clients then choose a plan: Managed, at $1,500 per month with a 3-month minimum, where the Coldi team runs and optimizes the campaigns, or Self-Service, at $0 per month, where Coldi launches the first campaign with the client and the client's team runs it. Minutes are bought in packages starting at 15,000 minutes for 6,000(0.40 per minute), with lower rates on larger packages. Full details are on coldi.ai/pricing.
What is the difference between Coldi's Managed and Self-Service plans?
On the Managed plan, at $1,500 per month with a 3-month minimum, the Coldi team runs and optimizes the campaigns, makes up to 3 script adjustments per month, provides a dedicated account manager and sends a weekly performance report. On the Self-Service plan, at $0 per month with no monthly commitment, Coldi launches the first campaign with the client and trains the team, and the client then runs campaigns in the Coldi platform. Both plans use the same setup fee and minute packages.
Security & Compliance
Is Coldi secure and compliant for financial services?
Coldi is built for regulated fintech calling. COLDI LABS LTD is ISO 27001 and GDPR certified and listed on the CSA STAR registry. Agents verify identity before discussing account details, every call is recorded and logged to the CRM, and a rules engine applies regional calling regulations, such as US state calling rules. Legal documents and certifications are published on the Coldi Trust Center (coldi.ai/trust-center).