Smart Issue Resolution
Understands the problem fast and provides accurate, human-like answers without delays.
Never Miss a Call Again
You never know how important the next one might be - Coldi answers,
understands, and gets things done.
Context-Aware Routing
Connects complex or urgent cases directly to the right human agent - with full call context.
Instant Ticket Logging
Captures issue details and creates or updates support tickets in real time.
Real-Time Scheduling
Books meetings, callbacks, or service slots straight into your team’s calendar.
Multilingual Understanding
Understands and speaks your customer’s language - with warmth and clarity.
Outbound Calling,
Done Right - 24/7, Worldwide
Coldi handles your outreach at scale - any time zone, any volume, no burnout. From lead gen to follow-ups, Coldi makes every call sound human, relevant, and timely - day or night, wherever your market is.
Coldi Agents Built
for Your Business
Real Estate
Qualify inquiries, arrange property viewings, confirm availability, and update CRM – all in real time, 24/7.
Investments
Deliver pre-approved market updates, handle FAQs, and route high-value leads to your team – automatically.
Tech Support
Resolve common issues with voice-first troubleshooting, log detailed tickets, and escalate priority cases – without hold times or missed calls.
Voice Agent KPIs
at a Glance
0.0 seconds
Average Response Time
0 calls/hour per agent
Call Handling Capacity: Up to
10%
First-Call Resolution Rate
10%
Call Completion Rate
Only 0%
Escalation Rate: of calls require human follow-up
24/7
Agent Availability: no breaks, no downtime
Coldi Speaks
Your Language
Serve your customers in their native tongue. Coldi supports X+ languages and dialects.
Frequently
Asked Questions
Clear Answers on Features, Benefits, and Use Cases of Our AI Voice Agents
What businesses benefit most from Coldis AI voice agents?
Real estate, healthcare, finance, and retail use Coldi to handle high call volumes. Coldi offers these industry-specific AI voice solutions to fit each sector's needs.
How does Coldi make its voice agents sound human?
Coldi offers human-like AI voice technology. Thanks to top-notch NLP and real-time learning, the agents mimic human speech like pros.
What makes Coldi stand out from other AI voice platforms?
Coldi offers unique AI voice agents with custom personas, instant adaptability, and easy setup. This means your business gets a voice that fits your brand – and can start handling calls right away without long setup times.
Can Coldi support multiple languages and accents?
Absolutely! From Warm Arabic to Confident British, Coldi offers multilingual AI voice support because we know how important it is to speak to customers in their own language.
Is Coldi suitable for sensitive tasks like debt collection?
Yes. Coldi AI for outbound calls handles sensitive tasks like debt collection using compliant scripts and a professional tone to increase the effectiveness of every connection.
What customer service tasks can Coldi handle?
Coldi AI-powered customer support manages the full cycle – from answering FAQs and giving product info to handling order updates and follow-ups – making it your go-to solution for daily customer requests.
How does Coldi integrate with existing software?
Coldi offers CRM-compatible AI tools. It connects to CRMs and other systems through APIs, making it easy for businesses to link calls with calendars, ticketing tools, and customer records.
How does Coldi save businesses money?
Coldi offers cost-effective AI solutions. Automating calls cuts labor costs – a big win for businesses that need to handle high call volumes without hiring more staff.
Is customer data safe with Coldi?
Yes. Coldi is one of the most secure AI voice agents available. It meets ISO 27001 standards, complies with GDPR and HIPAA, and encrypts all data in transit and at rest – keeping customer information protected at every stage.
Can Coldi power marketing campaigns?
Yes. Coldi is one of the AI marketing tools that can boost outreach. It can run outbound calls for promotions, re-engage inactive customers, remind clients about expiring offers, announce new products, or follow up after events – all with consistent delivery and no wait times.
How easy is it to set up Coldi?
Coldi features easy AI voice setup – we handle everything. From implementation to integration, our team manages the full cycle, so you don't just get another tool, you get a fully tuned, optimized process that works for your business from day one.
How does Coldi measure performance?
Coldi provides advanced AI performance analytics. Businesses can track key metrics like resolution rates, call completion, and customer satisfaction to see exactly how well the AI voice agents are performing.
What are Coldi's limitations?
You can check plan limits on our Pricing page. In terms of AI voice limitations, Coldi handles most calls well – but complex emotional queries may still need a human touch.
How does Coldi transfer calls to human agents?
Coldi applies an advanced AI-to-human call handoff technique. It detects complex or sensitive calls using hundreds of factors and instantly passes them to the right human representative in your business.
Which industries are embracing AI voice agents?
At Coldi, we track AI voice adoption trends and tailor solutions for each sector. Right now, Coldi is an ideal fit for telecom, finance, and retail, where demand for fast, scalable call handling is highest.
Can Coldi scale for small and large businesses?
Yes. Coldi is one of those scalable AI voice solutions that adjusts to any business size – from a few daily calls to full enterprise-level operations.
What ethical concerns come with AI voice agents?
Coldi is built as an ethical AI customer service tool, but some concerns exist across the industry. Transparency, fairness, and responsible data use are key. Other issues include avoiding bias in scripts, ensuring customers know when they're speaking to AI, and handling sensitive information with care.
Can Coldi handle diverse customer accents?
Absolutely. Coldi uses accent-friendly AI voice tech with robust speech recognition, so calls from clients with different accents are understood clearly and handled without confusion.
What insights does Coldi offer businesses?
Coldi delivers detailed AI customer analytics. It provides data on call volume, sentiment, resolution rates, and customer trends – handy for improving service and shaping business decisions.
How does Coldi stay current with customer needs?
Coldi provides adaptive AI voice agents. It analyzes every inbound and outbound call, then updates scripts and voices continuously – keeping each interaction relevant to current customer needs.