Named AI Agents,
Built for Fintech Workflows

Behind every Coldi agent, the Coldi team runs four layers: telephony infrastructure, API integrations with the client's systems, the account verification flow, and an optimization engine that improves scripts and workflows after launch. The client defines the business outcome; Coldi handles the implementation.

Yes. If a workflow is not on the list, Coldi builds custom agents on request around the client's business logic, integrations and brand voice. Custom AI development is priced by custom quote.

A Coldi inbound agent answers every incoming call on the first ring, 24/7. It identifies why the person is calling, answers routine questions, qualifies new leads, books meetings into the team's calendar and routes complex calls to the right person. Every call is transcribed and logged in real time.

Instead of "press 1 for billing", the Coldi agent asks the caller what they need in natural language. It routes by intent, urgency and the account profile pulled from the CRM. The human agent receives the call with the context already captured, so the caller does not repeat themselves.

Yes. Database reactivation is one of Coldi's most common use cases. The AI agent calls every contact in an old list, finds out who is still interested, updates the CRM record and passes warm leads to the sales team. This turns leads already paid for into new pipeline without manual dialing.

Coldi schedules calls in each lead's time zone, retries automatically on a set cadence within legal calling hours, filters answering machines and uses local caller ID. Coldi also manages local numbers and monitors their reputation to avoid spam labeling. Leads from ads and forms are called within minutes of signing up.

A rule-based chatbot follows fixed scripts and breaks when a customer phrases something unexpectedly. Coldi's agent understands intent in natural language, keeps context across a multi-step conversation and acts in connected systems in real time. And it works on the phone, where customers expect a real conversation.

Coldi escalates when a request is outside the agent's defined scope, when the caller asks for a person, or when the conversation shows frustration. The client sets these rules. The human agent receives the conversation summary and customer data with the transfer, so the caller never starts over.

Yes. Coldi's AI Quality Control audits 100% of interactions for script compliance, brand requirements and data accuracy. AI Quality Control is priced by custom quote.